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Authentication Method

Use this method when you need to authenticate users and capture specific details such as email addresses.
It allows you to:
  • Track user activity alongside their messages
  • Associate conversations with logged-in users
  • Support scenarios like learning and development platforms, where login is required
Note: This is the only way to use Agent Sessions to provision knowledge contexts programmatically.

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Anonymous Method

Use this method when authentication is not needed and users should remain anonymous.
  • Implemented using the three code snippets provided in the Deployment Screen
  • Generates only a userUid, enabling message tracking without storing any personally identifiable information
  • Perfect for quick public deployments, such as embedding an agent on a website landing page
Note: This method should only be used when the knowledge contexts and underlying sources are public, as anyone who accesses the agent page could see the data.