Introduction

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Introduction

The Mindset API and SDK provide a powerful platform for developers who want to build AI-powered applications without the complexity of managing AI infrastructure.

The API gives you programmatic access to upload content, manage knowledge contexts, configure agents, and track analytics - everything you need to power intelligent applications.

The SDK provides pre-built JS components and utilities that let you embed multi-media, conversational agents into your application with just a few lines of code - no need to build chat interfaces from scratch.

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”But agents are just prompts, data, and configuration, right?”

Yes, at the surface level, an agent might look like a fancy chatbot with some prompts and a knowledge base. But that’s like saying a car is just an engine, wheels, and a steering wheel. Technically true, but you’re missing about 99% of what makes it actually work in the real world.

Here’s what you’re really building when you create production-ready agents:

• Context Management: How do you maintain conversation state across sessions? What happens when users switch topics mid-conversation? How do you handle context windows that overflow?
• Retrieval Engineering: Sure, you can throw documents at a vector database, but how do you handle conflicting information? How do you ensure the agent retrieves the right context, not just similar context?
• Safety & Guardrails: What happens when your agent hallucinates? How do you prevent prompt injection? What about when users try to jailbreak your carefully crafted prompts?
• Performance at Scale: Your prototype works great with 10 users. What about 10,000? How do you handle rate limiting, caching, and cost optimization across multiple LLM providers?
• Tool Orchestration: Agents that can only chat are toys. Real agents need to trigger actions, call APIs, and orchestrate complex workflows. How do you handle tool failures, retries, and partial completions?
• Observability: When your agent gives a wrong answer, how do you trace it back through the retrieval pipeline, prompt construction, and model reasoning to figure out what went wrong?

The difference between a weekend hackathon agent and a production system is the same as the difference between a paper airplane and a Boeing 747. They both fly, but only one will get you where you need to go reliably.

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Do you really want to build the following yourself?

• Content Management: Uploading, managing, and organizing content efficiently and making it available to agents ensuring the right users see only the right content.
• Knowledge Contexts: Ingest, organize, and manage content libraries for agents, including integration with external sources.
• Label Management: Creating and managing labels for content classification and ensuring that every agent interaction is properly tracked and categorized.
• Analytics & Reporting: Track agent performance, usage, and user interactions with built-in BI dashboards and reporting tools.
• Testing Environment: Comprehensive testing framework with the ability to manage agent test configurations across different LLMs and compare performance results.
• Tool Integration: Enable agents to use tools (like clarification or URL injection) and manage tool invocation logic automatically.
• Policy & Guardrails: Configure agent policies, guardrails, and safeguards to control agent behavior and ensure compliance.
• Bias Analysis: Automatically analyze agent knowledge for unexpected or risky concepts and trace them to their source.
• Multi-Tenant Management: Support for multiple tenants, each with their own agents, knowledge, and analytics.
• Human/User Management: Securely manage users (humans) and accounts with advanced authentication and privacy controls.
• Integrations: Out-of-the-box integrations with 500+ apps and services via a low-code GUI and embedded iPaaS.

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Surely you would rather focus on the good stuff

• Building Your Core Product: Focus on what makes your application unique instead of rebuilding AI infrastructure from scratch.
• Seamless Agent Integration: Embed intelligent agents into your application with just a few lines of code, complete with customizable UI components.
• Rapid Prototyping & Deployment: Go from concept to production in days, not months, with pre-built components and workflows.
• Leveraging 500+ Integrations: Connect to CRMs, payment systems, communication channels, and content sources through our embedded iPaaS without building custom connectors.
• Creating Exceptional User Experiences: Design engaging, conversational interfaces that your users will love, backed by enterprise-grade AI capabilities.
• Building for the Future of Interfaces: Prepare for a world where software is consumed through minimal interfaces - voice commands, ambient computing, and eventually just an earpiece.
• Voice-First Applications: Develop applications that work seamlessly with voice interactions, reducing the dependency on traditional screens and keyboards.
• Ambient Intelligence: Create software that integrates naturally into users’ environments, anticipating needs and responding through the most natural interface possible - conversation.
• Scalable Architecture: Build applications that grow with your business, supported by our multi-tenant, cloud-native infrastructure.
• Innovation Over Infrastructure: Spend your time solving customer problems and creating value, not managing servers, databases, and AI model configurations.

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The Bottom Line

While you could spend the next 6-12 months building your own AI infrastructure, wrestling with vector databases, prompt engineering at scale, and debugging mysterious agent behaviors at 3 AM, we’ve already solved these problems already.

The Mindset platform handles the complex, boring stuff so you can focus on what you’re actually good at - building amazing products that users love.

Ready to get started? Let’s dive into the API and SDK documentation.