Google Drive
Our Google Drive integration allows you to effortlessly ingest content from your Google Drive folders into your knowledge banks. This integration streamlines the process of managing your content, ensuring that all your essential information is easily ingested and accessible for agents to access.
How this integration works
Our Google Drive integration requires secure access to your selected Drive and folders. This integration ensures your chosen knowledge bank stays current with any new, updated, or deleted content from Google Drive. The frequency of the synchronization can be adjusted to suit your needs.
Folder
Knowledge Bank
File formats supported:
You can currently ingest the following formats using the Google Drive integration:
Google Docs
Google Slides
PDFs
Audio and Videos (MP3, MP4)
How to get started
To set up the Google Drive integration, please contact your Customer Success representative. We will gather the necessary information from you to get this integration up and running. Our team is here to ensure a smooth and efficient setup process, so you can start benefiting from the integration as soon as possible.
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