Go to Manage > Knowledge open any knowledge context then go to Prompts > Add Prompt Collection.
Here, a prompt collection can be added by giving it a name, some prompts (separated by line), and a prompt postscript.
The Prompt Collection name outlines the name displayed to users in the prompts dialog above the prompts list. We advise to use a name that provides a unifying theme or topic that connects the individual prompts within the collection. An optional Prompt Postscript is attached to each Prompt sent to the assistant by the user. It serves as an additional instruction to guide the assistant in constructing the responses. For example “Explain in detail and give references from the context. Use markdown and bullet points for the key points.”

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How to enable prompts

Prompts can be enabled by navigating to Manage > Agents > Selecting the agent you wish to add prompts for > Selecting the Tools tab > toggling Prompt Library on.

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Prompt library for End-Users

End-Users will see the Prompt library on the left-hand side of the text box within the Agent interface. Clicking this will open the full prompt library window for them to choose from, or they can type ’/’ to open the prompt window. The larger headings show the specific prompt collections, while the smaller text lists display the individual prompts within each collection.

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Examples of prompts:

Below are some examples of prompts that could be utilized in different scenarios, they may be helpful in guiding the configuration of your prompts. Professional Development
  • Discuss the role of mentorship in career growth.
  • Provide tips for balancing work and personal life for improved well-being.
Role-playing
  • Imagine you’re an HR manager conducting a job interview.
  • What questions would you ask?
  • Pretend you’re giving a motivational speech to employees during a challenging period.
Team Building
  • Provide strategies for fostering effective teamwork within a diverse group.
  • Discuss the role of team-building exercises in boosting morale and productivity.

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Benefits of having prompts

  • Prompts help guide the end-user’s interactions with the Agent.
  • Using prompts can help improve the relevance of questions asked by end-users.
  • Prompts can help to encourage end-user topic exploration.
  • Prompts can be used to help enhance end-user experiences in the application.
If you need any help at all, please ask your Customer Success Executive.