Learn about the Tools available within the Agent feature.
Ensure your responses invite open-ended feedback from the user about their
satisfaction with the solutions provided or if they have additional queries,
creating opportunities to assist in narrowing down user needs.
2. Policy Explanation Agent
Encourage users to ask questions about policy details that may require further
exploration, creating opportunities to offer options for different policy
aspects the user might be interested in.
3. Coaching Agent
Prompt users to share their goals or challenges in a manner that opens the door
for specifying areas they wish to focus on, creating opportunities to
help users make selections that best match their interests.