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Team Leaders

Each Team is lead by one Team Leader. In old world speak, you might call them an executive or manager, but we call then Leaders, as this is the quality we are looking for them to exemplify. The Leader is not there to manage or control the team, and oddly enough, they do not have any corner offices ;-) Leaders at Mindset are exactly as the word implies: people who lead from the front, who take responsibility for the success and failures of their teams, and work hard to serve the members of their teams. Team Leaders are also responsible for the composition (hiring and firing) of their Team Members and choosing their Team Contributors. Their primary role is to ensure the correct people are in their team and their team is behaving in accordance with our Values and achieving our OKRs.

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Servant leadership

Mindset AI is (simply put) a hierarchical organisation, but not in the traditional sense. We prefer to describe it as a cascading structure rather than the overloaded concept of hierarchical structure. Our Team Leaders have authority, responsibility, and autonomy, but their role is defined by ownership and service, not command and control. A Team Leader is accountable for:
  • Fulfilling the team’s mandate and delivering on its OKRs.
  • Ensuring the team’s success and supporting its members.
At Mindset AI, leadership is servant leadership, guided by these core principles:

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Values of a servant leader

Integrity & self-awareness - Leaders embody our values and reflect on their emotions and behaviour, understanding how they impact others. Collaboration with authority - Leaders involve others in decision-making but take ultimate responsibility for delivering on their team’s goals. Empathy over silos - Leaders seek to understand perspectives across the organisation, ensuring teams work together, not in isolation. Growth-oriented mindset - Leaders focus on the long-term development of their teams, ensuring both individuals and the organisation thrive.

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Team Members

A Team Member may be an individual contributor or may be a Team Leader of another team. This is how our cascading hierarchical structure is achieved. The role of a Team Member is to help fulfil the teams mandate and set and achieve its OKRs. Team Members must full engage with their Teams and should work hard to help their Team Leader succeed. The symbiotic, reciprocal supportive relationship between Team Leader and Team Member is of paramount importance and core to our culture. Team Members must exemplify the Values and embody the MOS methodology.

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Team Contributors

Team Contributors are very similar to Team Members, but differ in that they belong to a different primary Team but participate actively in this Team. The reason we make this distinction between Member and Contributor is simply to make the cascading leadership model work. This is also why one person can be a Member of only one Team, but a Contributor to many teams. In every other way, a Team Member and a Team Contributor are the same. A Team Contributor may well be a Leader of another Team (at any point in the cascading structure).