Skills

A Skill is a single piece of knowledge you write once and let your agent draw on whenever it’s useful. Where a Plan defines a process the agent follows, a Skill gives the agent the expertise to handle a moment well: a framework, a set of guidelines, a tone of voice, or reference material it should have to hand.

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What a Skill is

You create a Skill in the Skill editor: give it a name, a short description, and the content itself, written in plain text. The content is the knowledge, such as a feedback framework, your brand’s tone of voice, a scoring rubric, or a product reference. The description matters as much as the content. The agent reads it to decide when the Skill is relevant, the same way it picks any capability. A clear description means the agent reaches for the Skill at the right moment.

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How an agent uses a Skill

When the agent is working and the situation matches a Skill’s description, it pulls in that Skill’s content and uses it to shape what it does next. You don’t script when a Skill fires. The agent decides, based on the description and the conversation. You can make a Skill available in two ways:

• Attach it to an agent. The Skill is available to that agent across every conversation.
• Attach it to a Plan. The Skill is available while that Plan is running, so the agent has the right knowledge for that process.

You can attach up to 20 Skills to an agent, and up to 20 Skills to a Plan.

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Skills and Plans: what’s the difference

They solve different problems and work well together.

• A Plan is a process. It controls what happens and in what order.
• A Skill is knowledge. It improves how well the agent handles a given step or question.

For example, a Plan might have a step “give the employee feedback on their presentation.” On its own, that’s vague. Attach a Skill containing your feedback framework and scoring guidance, and the agent now has the expertise to do that step properly.

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Reuse across your agents and Plans

A Skill is written once and reused anywhere. A single “company tone of voice” Skill can sit on your support agent, your onboarding Plan, and your content Plan at the same time. Update the Skill once, and everywhere it’s used benefits straight away. That keeps your guidance consistent and in one place, rather than copied into lots of prompts.

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Getting started

Skills live in the Skills section of the Agent Management Studio, alongside Plans. To create your first one, follow Create a Skill. Skills are rolling out gradually. If you don’t see Skills in your Agent Management Studio yet, talk to your Mindset AI contact.