How to create Speakers

Learn how to create speakers for your content

Within Knowledge Banks, your Content that is mp3/4 or mov. format can have speakers assigned to the audio. When processing a piece of Content you can directly add speakers there, once added to your content go to Knowledge > People and you will see a list of Speakers.

Within the list of speakers, you can edit their profile by selecting the three dots by their name, followed by 'edit'.

You can add their Profile URL (LinkedIn, social, or other website URL for this person). When users are chatting with the agent people (speakers) will be related to the suggested content segments and will link to any associated Profile URLs.