Contacting support

This article explains the different ways you can contact customer support.

If you are facing an issue, or have a question you want to raise, you can create a Mindset Service Portal (MSP) ticket. The customer support team will review these tickets and respond as per our SLA, if there are comments or a change of status you will be updated via email notifications. For any other queries or questions, email your dedicated customer success executive and they will support you.

How to raise a support ticket

Go to the Mindset Service Portal (MSP) and you will have two options, General and Data and Reporting Requests. Selecting General will give you the following options:

  • Submit an Idea - if you have a proposal for a new feature or feature improvement.

  • Technical support - if you are looking for technical guidance on a feature.

  • Other questions - if you have queries about the platform or anything not covered above.

  • Submit a bug - if you spot something that doesn't look right, or a feature not working the way you expect.

Selecting Data and Reporting Requests will give you the following options:

  • Custom report request - if you are requesting a new liveboard or report.

  • Data request - any request related to your application's data.

For any ticket type, you must fill in the mandatory fields and provide as much information as possible about your request. Click Send and your ticket has been successfully raised.

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