Knowledge Bank Best Practices

Learn about best practices to follow when creating a knowledge bank

To configure and create the best Knowledge Banks for your Agents, follow the below best practices.

• PDF content should include as much text as possible - the LLM is not good at reading tables of data and it can't read images/infographics.

• When uploading content, review the value of the content and establish the value end-users will get from it. If its not valuable, don't add it.

• The length of the content does not matter as it will be segmented.

• Ensure the processing of videos includes titles for each segment and that these titles make sense. The system will produce AI-generated titles but sometimes they need tweaking.

• We recommend always adding a thumbnail image - this helps end-users understand the content topic and decide whether they want to engage.

If you require any support configuring your knowledge bank please let us know.